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Frequently Asked Questions

Q. What are your hours of operation?
 
A. Our business hours are Monday-Friday 10am-4pm. We are closed all major/federal holidays. If you need to contact us outside of normal business hours, please email us at concierge@oaksliquors.com (there is a link on the bottom right hand corner, on the homepage of the website).
 
Q: When will my package arrive?
 
A: Oaksliquor.com ships its products through a third party UPS. After your order has been completed, please allow us up to 24 hours to process your order (not including weekends). Once your order has been shipped, you will receive an email with a tracking number for your order. You can then use that tracking number to track your package at UPS.com.
 
The estimated delivery time for your order is as follows:
 
UPS Ground: Estimated arrival is between 3-5 business days (depending on what state you are shipping to). When shipping during the holiday season UPS Ground can or may take up to 5-7 business days.
 
UPS 2nd Day: Estimated arrival is within 2 business days after your order has been shipped.
 
UPS Next Day Air: Guaranteed by 3pm the next business day after your order has been shipped.
 
UPS will make up to three attempts to deliver your package. If a person over the age of 21 is not available at the time of delivery, UPS should leave a yellow notice, making you aware of the attempt of the delivery. You may contact your local UPS hub for further delivery information. 
 
Q. How do I register?
 
A. Simply click on “Register Now”. It is in yellow, and located on the top right hand corner of the website. Fill in the information requested and click on the green “Register” button.
 
Q. Do I need to register to place an order on the website?
 
A. Yes. When you register with us, it allows us to verify that you are 21 years of age or older.
 
Q. How do I reset my password?
 
A. After you login, simply click on the link that says “change password”. Enter the information requested and click the green button that says “Change Password”.
 
Q. What happens if I forget my password?
 
A. If you forget your password, simply click on the green link, titled “Forgot Password”, located right next to the word “Password”, on the member login page. Then follow the prompt and enter your email address and click the green “submit” button.  A new password will be immediately emailed to you (please check you spam email folder also as the changed password may be in that email folder). When you receive that email, follow the instructions to reset your password. 
 
Q. Why is my credit card not being processed?
 
A. There are several reasons your credit card might be declining. The most common reason is that the billing address and/or CVV number do not match. The CVV is a three digit code located on the back of your credit card, or a four digit code located right above your account number if using an American Express Credit Card. Please check carefully to make sure the information you provided matches the billing information of the credit card you are using to place the order. If you need further assistance placing your order, feel free to contact our concierge, by clicking the concierge@oaksliquors.com link at the bottom of the website. 
 
Q. Why is my bank showing that multiple dollar amounts have been charged?
 
A. Once you have placed an order with us and entered your payment information, our merchant services applies a temporary $1.00 charge to your account, to verify that funds are available. This charge will clear off of your credit card account within 24 hours, once your payment is processed. In the event that you attempt to place an order multiple times, due to your credit card declining, those charges will appear as a pending transaction on your credit card. However, those charges will clear off of your credit card account within 24 hours as well. We do not capture any funds for orders that have not been confirmed. 
 

 

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